![]() If you need to exchange it for the same item, send us an email at and send your item to: 286 S G Street Arcata California US 95521. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. ![]() If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. There are certain situations where only partial refunds are granted (if applicable)ĬD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been openedĪny item not in its original condition, is damaged or missing parts for reasons not due to our errorĪny item that is returned more than 30 days after delivery Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Several types of goods are exempt from being returned. ![]() It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Address corrections made by the shipping company result in additional fees that will be passed on to you, the customer.Our policy lasts 30 days. ***We will confirm your shipping address, which must be accurate and complete. Orders will be taken and sent out on a first-come, first-served basis. Due to a heavy volume of orders we can only fill a limited number each day. Under normal circumstances, the ice cream should remain frozen for up to 36 hours. **There is no next-day delivery guarantee for shipments delayed due to weather or conditions beyond our control. Shipping to select cities in Alaska and Hawaii will incur higher shipping fees. *Please have your credit card information ready. Visa, MasterCard, Discover and American Express are accepted.*Only flavors listed below are available to ship. (CST) on the weekday prior to the shipping date. Orders must be placed no later than 2 p.m.*Limits on our packaging materials and dry ice can affect the number of orders we can accept daily. Shipments go out every Monday, Tuesday and Wednesday.All ice cream is shipped UPS for next-day delivery.**.*Most of the cost is a result of the shipping charges, but it is one way to get what some say is “the best ice cream in the country” to you or someone else who can’t get it otherwise. At a price of $142, four Half Gallons OR four 12-Pak Cups can ship anywhere in the USA. ![]() How to satisfy long distance cravings… Call (979) 836-7977 to place your order.
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